{"id":4614,"date":"2024-08-19T18:59:27","date_gmt":"2024-08-19T11:59:27","guid":{"rendered":"https:\/\/osd.todsorb.dev\/?post_type=careers&#038;p=4614"},"modified":"2024-08-20T10:25:50","modified_gmt":"2024-08-20T03:25:50","slug":"network-operation-center-tier-1","status":"publish","type":"careers","link":"https:\/\/osd.todsorb.dev\/en\/careers\/network-operation-center-tier-1\/","title":{"rendered":"Network Operation Center Tier 1"},"content":{"rendered":"<div class=\"gb-container gb-container-b9c48459\">\n<div class=\"gb-container gb-container-3780a59c\">\n\n<p class=\"gb-headline gb-headline-6e5c73f3 gb-headline-text\">Job description:<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-2fb9cd90 gb-headline-text\"><br>Monitor and maintain the company&#8217;s network systems, ensuring optimal performance and quick resolution of issues. Serve as the first point of contact for network-related problems and provide basic troubleshooting.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-cb36b5a8 gb-headline-text\">Key Responsibilities<\/p>\n\n\n\n<ul class=\"wp-block-list has-color-4-color has-text-color has-link-color wp-elements-a2571aabce809351b679ff66b723bc8f\">\n<li>Monitor network systems, servers, and applications for performance issues and outages.<\/li>\n\n\n\n<li>Respond to network alerts and incidents, performing initial troubleshooting and analysis.<\/li>\n\n\n\n<li>Escalate unresolved issues to higher-tier support or relevant departments as necessary.<\/li>\n\n\n\n<li>Maintain accurate documentation of network issues, actions taken, and resolutions.<\/li>\n\n\n\n<li>Perform routine network maintenance tasks, such as backups, patch updates, and system reboots.<\/li>\n\n\n\n<li>Assist in the setup, configuration, and deployment of network equipment and devices.<\/li>\n\n\n\n<li>Ensure compliance with network security policies and procedures.<\/li>\n\n\n\n<li>Communicate network status and issues to relevant stakeholders and management.<\/li>\n\n\n\n<li>Collaborate with other IT teams to ensure seamless network operations.<\/li>\n\n\n\n<li>Participate in shift work, including nights, weekends, and holidays, to provide 24\/7 network monitoring.<\/li>\n\n\n\n<li>Follow established NOC protocols and procedures for incident management and escalation.<\/li>\n\n\n\n<li>Continuously improve knowledge of network technologies, tools, and best practices.<\/li>\n\n\n\n<li>Provide excellent customer service and support to internal and external clients.<\/li>\n<\/ul>\n\n\n\n<p class=\"gb-headline gb-headline-999b4b41 gb-headline-text\">Qualifications (English):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Basic knowledge and skills in network and IT systems.<\/li>\n\n\n\n<li>Skills in monitoring and analyzing network issues.&nbsp;<\/li>\n\n\n\n<li>Good communication skills in both Thai and English.&nbsp;<\/li>\n\n\n\n<li>Proficiency in using tools and software related to network monitoring.&nbsp;<\/li>\n\n\n\n<li>Ability to work in a team and coordinate with other teams.&nbsp;<\/li>\n\n\n\n<li>Flexibility and ability to work in shifts.&nbsp;<\/li>\n\n\n\n<li>Ability to manage multiple tasks simultaneously and work under pressure.&nbsp;<\/li>\n<\/ul>\n\n<\/div>\n<\/div>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","inline_featured_image":false},"class_list":["post-4614","careers","type-careers","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/osd.todsorb.dev\/en\/wp-json\/wp\/v2\/careers\/4614"}],"collection":[{"href":"https:\/\/osd.todsorb.dev\/en\/wp-json\/wp\/v2\/careers"}],"about":[{"href":"https:\/\/osd.todsorb.dev\/en\/wp-json\/wp\/v2\/types\/careers"}],"wp:attachment":[{"href":"https:\/\/osd.todsorb.dev\/en\/wp-json\/wp\/v2\/media?parent=4614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}