#2 Call Center Management

Digitize your call center process with countless features to effectively communicate with your customers for better experience. Significantly reduce lead time and errors through adoption of automation.

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Overview

Our solution efficiently manages both inbound and outbound calls via softphone, expertly tailored to meet the needs of both organizations and customers. Customizable features include supervisor coaching and call monitoring, ensuring compliance by automatically limiting successful calls to customers or debtors as required by law.

Featured Products

- D Call Center – Automatic call distribution and softphone with add-on features to enable autodialing, mobile application, IVRs, voice record, voice mentoring etc. - D Block – Ensure complete compliance with the law in contacting debtors by limiting successful calls. - Autodial – Softphone feature that automatically dials telephone numbers. Our autodial supports predictive dialing, power dialing and preview dialing. - D Lead – Lead monitoring system to automatically or manually assign leads to certain agents according to conditions. - D CRM – Click-to-call option for seamless integration to softphone with system for status updates and scheduling with customers with notifications setting. - D Phone – A private softphone mobile application for agents to work flexibly at any location. - D Record – Record calls between agents and customers where the files are secured with encryption to protect customer personal information and rights.

#1 D Call Center

- D Call Center – Automatic call distribution and softphone with add-on features to enable autodialing, mobile application, IVRs, voice record, voice mentoring etc.

#2 D Block

- D Block – Ensure complete compliance with the law in contacting debtors by limiting successful calls.

#3 Autodial

- Autodial – Softphone feature that automatically dials telephone numbers. Our autodial supports predictive dialing, power dialing and preview dialing.

#4 D Lead

- D Lead – Lead monitoring system to automatically or manually assign leads to certain agents according to conditions.

#5 D CRM

- D CRM – Click-to-call option for seamless integration to softphone with system for status updates and scheduling with customers with notifications setting.

#6 D Phone

- D Phone – A private softphone mobile application for agents to work flexibly at any location.

#7 D Record

- D Record – Record calls between agents and customers where the files are secured with encryption to protect customer personal information and rights.

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Peter
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